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Frequently Asked Questions

Get quick answers to the most common questions about Finn, your AI financial communicator.

Account & Subscription

How do I cancel my subscription?

To cancel your subscription, please email us at support@wellthplan.com with your account details. We'll process your cancellation within 24 hours and ensure you retain access until the end of your current billing period.

Can I pause my subscription instead of canceling?

Yes! You can pause your subscription for up to 3 months while keeping your data and settings intact. Contact support@wellthplan.com to request a subscription pause.

How do I change my subscription plan?

You can upgrade or downgrade your plan anytime from your account settings. Changes take effect immediately, and we'll prorate any billing differences.

What happens to my data if I cancel?

Your financial data remains secure and accessible for 30 days after cancellation. After this period, all personal data is permanently deleted from our systems in accordance with our privacy policy.

Can I reactivate a canceled account?

Yes, you can reactivate your account within 30 days of cancellation. Simply contact support@wellthplan.com and we'll restore your account with all previous data intact.

Bank Connections

How do I connect another bank account?

  1. Go to Settings → Bank Accounts
  2. Click Add Bank Account
  3. Select your bank from the list
  4. Follow the secure authentication process
  5. Your account will be connected within minutes

Which banks are supported?

Finn supports over 10,000 banks and credit unions in the US, including all major institutions like Chase, Bank of America, Wells Fargo, and many regional banks. Check our supported banks list for the complete directory.

Is it safe to connect my bank account?

Absolutely. Finn uses bank-level security with 256-bit encryption, read-only access, and never stores your banking credentials. We're SOC 2 compliant and follow all financial industry security standards.

Why can't I connect my bank?

Common reasons include:

  • Bank requires additional verification
  • Account has restrictions on third-party access
  • Temporary bank maintenance
  • Incorrect login credentials

Contact support@wellthplan.com if you continue having issues.

Can I disconnect a bank account?

Yes, you can disconnect any bank account from Settings → Bank Accounts → Disconnect. This immediately stops data collection from that account.

How often does Finn sync with my bank?

Finn automatically syncs with your bank accounts every few hours to ensure your financial data is always up-to-date. You can also manually refresh data anytime.

Security & Privacy

How does Finn protect my financial data?

Finn employs multiple layers of security:

  • 256-bit SSL encryption for all data transmission
  • Read-only access - we can never move your money
  • SOC 2 Type II compliance for enterprise-grade security
  • Regular security audits and penetration testing
  • Zero-knowledge architecture - even we can't see your raw financial data

Who can see my financial information?

Only you can see your financial information. Our AI processes your data anonymously, and our support team can only access your account with your explicit permission for troubleshooting.

Is my data shared with third parties?

Never. We never sell, rent, or share your personal financial data with third parties. Your data is only used to provide you with personalized financial insights and recommendations.

How long is my data stored?

Your data is stored securely for as long as your account is active. When you cancel, data is retained for 30 days then permanently deleted.

Can I export my data?

Yes, you can export all your financial data in CSV or JSON format from Settings → Data Export. This includes transactions, insights, and AI conversations.

AI Features

How does Finn's AI understand my finances?

Finn uses advanced machine learning to analyze your spending patterns, income trends, and financial goals. The AI learns from your transaction history to provide personalized insights and recommendations.

Can I ask Finn questions about my finances?

Yes! You can chat with Finn about your finances anytime. Ask questions like:

  • "How much did I spend on dining last month?"
  • "What's my biggest expense category?"
  • "Am I on track to meet my savings goal?"

How accurate are Finn's financial insights?

Finn's insights are highly accurate, typically within 95% accuracy for spending analysis and trend predictions. The AI continuously learns and improves its recommendations based on your financial behavior.

Can Finn help me budget?

Absolutely! Finn can:

  • Create personalized budgets based on your spending patterns
  • Send alerts when you're approaching budget limits
  • Suggest ways to optimize your spending
  • Track progress toward financial goals

Does Finn provide investment advice?

Finn provides educational financial insights and can help you understand investment concepts, but we don't provide specific investment advice. Always consult with a qualified financial advisor for investment decisions.

Data & Insights

What types of insights does Finn provide?

Finn offers comprehensive financial insights including:

  • Spending analysis by category and merchant
  • Income tracking and trend analysis
  • Savings rate monitoring
  • Bill payment reminders and tracking
  • Financial goal progress monitoring
  • Spending predictions and alerts

How does Finn categorize my transactions?

Finn uses AI-powered categorization that learns from your transaction patterns. You can also manually categorize transactions, and Finn will remember your preferences for future similar transactions.

Can I set up custom categories?

Yes, you can create custom spending categories and subcategories to match your specific financial tracking needs.

How far back does Finn analyze my data?

Finn analyzes all available transaction history from your connected accounts, typically going back 2-3 years depending on your bank's data retention policies.

Can Finn detect unusual spending patterns?

Yes, Finn's AI can detect unusual spending patterns and will alert you to potentially fraudulent transactions or unexpected large purchases.

Technical Support

What devices and platforms does Finn support?

Finn is available on:

  • Mobile app — Full-featured native app for iOS and Android
  • Text messaging — SMS, iMessage, WhatsApp, and RCS

Do I need to download an app?

The Wellthplan mobile app is the primary experience — it gives you access to your Wellth Score, Money dashboard, Activity feed, Accounts, and Finn AI chat. You can also text Finn via SMS, iMessage, WhatsApp, or RCS without opening the app.

What if Finn is not working properly?

If you're experiencing issues:

  1. Check our status page for any ongoing issues
  2. Try refreshing your data or reconnecting your bank account
  3. Clear your browser cache and cookies
  4. Contact support@wellthplan.com with specific error details

Can I use Finn offline?

Finn requires an internet connection to sync with your bank accounts and provide real-time insights. However, you can view previously synced data offline.

How do I update my personal information?

You can update your personal information, including email, phone number, and address, from Settings → Profile.

Billing & Payments

How much does Finn cost?

Wellthplan is $20/month with full access to all features — Wellth Score, Finn AI chat, budgets, goals, spending limits, alerts, bank connections, and text messaging.

When will I be charged?

You'll be charged on the same date each month that you signed up. For annual plans, you'll be charged once per year.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover) via Stripe. Apple Pay is also available for in-app purchases on iOS.

Can I get a refund?

Yes, we offer a 30-day money-back guarantee. If you're not satisfied with Finn, contact support@wellthplan.com within 30 days for a full refund.

Can I change my billing cycle?

You can manage your subscription from your account settings in the app or through your Stripe customer portal.

Still Have Questions?

Can't find the answer you're looking for? Our support team is here to help!

We're committed to helping you make the most of your financial journey with Finn! 💚

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